Refund policy

Returns & Refunds

At Mythic Haven Gaming, we want you to know exactly what you're buying.

Many of our products are pre-owned, collectible, limited-edition or older items. We photograph and grade our products carefully and disclose known condition issues, missing components and other important details in the listing.

Faulty or incorrectly described items

If an item is faulty, significantly different from its description, or otherwise does not meet your rights under New Zealand consumer law, please contact us at sales@mythic-havengaming.co.nz.

Depending on the circumstances, an appropriate remedy may include repair, replacement or refund in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand law.

Nothing in this policy limits your rights under New Zealand consumer law.

Pre-owned and collectible condition

Normal wear that has been clearly photographed, graded or described before purchase is not considered an undisclosed fault.

Please review the product photographs, condition grade, completeness information and description before purchasing.

Unless specifically stated otherwise, photographs of pre-owned and collector items show the actual item you will receive.

DLC, digital codes and downloadable content

For pre-owned products, DLC codes, online passes, downloadable content and other single-use digital codes should be assumed to have been redeemed or expired unless the listing specifically states otherwise.

Change of mind

We are not required to provide a refund simply because you change your mind. However, contact us if there is a problem and we will consider the circumstances.

Incorrect item received

If we send you the wrong item, contact us and we will arrange an appropriate solution at our cost.

Transit damage

If an item arrives damaged, contact us as soon as possible and provide photographs of the item and packaging where possible.

How to contact us

Email sales@mythic-havengaming.co.nz with your order number and a description of the problem.